Support

Log in to the CMS

Logging in to the CMS is the first step! I would suggest opening 3 tabs in your web browser. Your Website: when you make an update you can then refresh the page and see the change. CMS Admin Page: www.pebbledesign.com/admin (http:..

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The CMS Dashboard

The dashboard is the first thing you see after logging into Admin. It gives you a bird's eye view of how your online business is performing. Use it to keep your finger on the pulse of your online business. Overview Here you will see the ..

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Editing Pages via Content Editor

Content Editor is browser-based interface that allows you to edit and update the editable regions of your web pages. It is an integrated feature in the Admin Console, so you can use it without installing or launching any other software. Best of a..

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Uploading with File Manager

File Manager enables you to upload files to the site. To access the File Manager, click the 'File Manager' link from the 'Site Manager' panel. To upload a file, click the 'Upload File(s)' button at the top of the interface that a..

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Special Offers

The special offers module is a great way to display your promotions across the entire website for maximum visibility. To create a special go to 'Modules' > 'Web Apps' > 'Special Offers' Please note: On some of our websites this may be c..

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FAQs

This Web App enables you to create a list of frequently asked questions to display for visitors to your website. To create an FAQ go to > 'Web Apps' > 'FAQs' Click 'Add Item' Enter 'Item Name' - This will be the questio..

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Guest Reviews

This Web App enables you to add Guest Reviews as well as publish Guest Reviews that customers can add directly on your website. To create a Guest Review go to > 'Web Apps' > 'Guest Reviews' Click 'Add Item' Enter 'Item ..

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Slideshow Image Manager

The slideshow image manager enables you to upload and classify images to any page within your website. If have the Image Manager installed you will be able to access all your images being used in the slideshow gallery from the following link: ..

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Change order of Web App items

You can control the order of any of the web app item by using 'weighting'. Once in your web app item, you need to click 'More Options', which shows release and expiry dates and the weighting. Weighting works by having the item with the highe..

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Comments

The comments module is a great way to get feedback from your past customers. Any feedback received is displayed on your testimonials page. By default, comments posted by visitors must be approved before they are published. This is a good strategy..

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Create a new Blog Post

Making regular blog posts is a great way to keep your website users up to date with the latest news and events and also helps with your SEO (Search Engine Optimisation). Please make sure to write unique content and don't copy from other websites. ..

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Literature / Media Downloads

Literature items are files that users can download from the website. To create literature you must first author a document or file in its native format - such as Microsoft Word or PDF. Once you have the document in the format that you would like ..

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Products

If eCommerce has been enabled, products enable you to sell merchandise, tickets or gift vouchers on your website. To create a product go to 'eCommerce' > 'Products' Click 'Add Product' Enter 'Product Name' You need to s..

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Offline Credit Card Processing

Retrieve customer credit card details When a credit card payment is made on your site, an email containing a secure PDF is sent. This email is sent to the email addresses of the relevant site administrator. To retrieve the customer credit car..

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Adding Content to Mobile

Your mobile-optimised website is what users will see when browsing from a mobile device such as an iPhone so be sure to keep the content up to date. There are two ways to add content to your mobile sites. Statically: Editing the page dir..

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CRM (Customer Relationship Manager)

Customers are visitors that have some interaction with your site. These customers include visitors that have submitted web forms, made a purchase or subscribed to a secure zone. Customers are either individual contacts or company records. The..

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Google Analytics

As part of our website delivery we set up and customise your Google Analytics Account so that you can easily see where users are coming from and what they are doing on your website. You can log in using the username and password we supplied to yo..

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Getting Started with Mailer

Log in to Pebble Mailer You can log into Pebble Mailer using the details supplied to you at mailer.pebbledesign.com (http://mailer.pebbledesign.com) Create and send a campaign When you log in for the first time you'll have an option to 'Crea..

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Managing your Lists

Provided you have obtained the correct permission from your susbcribers, importing your subscriber list into your account is a really simple and straight-forward process. To get started, your subscribers need to be in a comma (CSV) or tab delimit..

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Sending an Email Campaign

Once you have created your first campaign you are ready to send. Click on the 'Overview' tab at the top of the page and select the campaign you wish to send. From this page you can edit your newsletter and define recipients. Click on define recip..

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Sent Campaign Reports

Once you've sent a campaign you should have a look at the reports. This will give you an overview of how your campaign performed. Understanding your reports is very important to improving on your open and click through rates. Click the 'Repor..

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eTrigger EzyRez and Pebble Mailer Integration

Guest Email Autoresponders The integration between EzyRez and Pebble Mailer allows for a custom designed, automated Booking Confirmation, Pre-Arrival, Post Departure and Cancellation email to be sent directly to your guests from EzyRez via the h..

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Pebble Mailer eTriggers

If you need to update your email e-Triggers, login to your Pebble Mailer account - http://mailer.pebbledesign.com Click on Lists & Subscribers. To the right of where is says eTrigger Bookings (DO NOT DELETE) click on the ‘view..

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Pebble Mailer Subscriber Notification Emails

Subscriber Notifications provide a flexible new way to keep up with the people joining your subscriber lists. You can be sent a summary of signup activity every day, week or month. Managing subscriber notification emails In Pebble Mailer you’..

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How do I access webmail?

You can access your emails via a web page by one of two links depending on which system your email is managed with. If you are on our CMS: http://mail.yourwebsite.com If you are not on our CMS: http://webmail.yourwebsite.com One of these ..

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How do I set up email accounts in Outlook?

Below are the instructions for setting up email accounts in Outlook 2007 and 2010. If you need to set up your email account in another email client and/or mobile phone please follow the instructions here (http://mediatemple.net/help/mail/mailconf..

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How do I set up Signatures?

Provided below are step by step instructions on how to set up Email Signatures for different versions of Microsoft Outlook and Mac Mail. Please Note: We do not take responsibility if something goes wrong. Please use this guide at your own risk an..

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How do I update my password?

There are times when you need to change your password for Security reasons, or alternatively you may need to retrieve a lost password. This article describes the steps you need to take in various circumstances. Changing your password There are tw..

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