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External Email Settings - Hosted with Pebble external to CMS

This is a guide for setting up your emails if they are managed by Pebble Design external to our CMS.

This guide explains how to configure you Email within you email client (Outlook, Apple Mail, Mozilla Thunderbird).
The email addresses and domains used throughout these tutorials are examples, your actual email address/domain should be used when setting up your account.

Configuration of your email client

Outlook 2010

This steps below are provided to help you configure your email account for your Outlook software.

Before you start, be sure you have these handy:

  • Your domain name: example.com
  • Your email address: username@example.com
  • Your email password.

1. Open Outlook 2010.

2. Click File, then Add Account. See Figure 1 below.


Figure 1: Click the "+Add Account" button to begin.

3. Next, select Manually configure server settings or additional server types, then click Next. See Figure 2 below.


Figure 2: This will allow you to enter your account information.

4. In this screen, choose Internet E-mail, then click Next. Figure 3 below illustrates this window.


Figure 3: Be sure to select "Internet E-mail" then click the "Next" button.

5. This window is where you enter your email information, see Figure 4 below.


Figure 4: Enter your email account information in this window.

  • Enter Your Name as you want it to appear.
  • Enter your full email address username@example.com in the Email address: field.
  • Select POP3 or IMAP. Learn more about the differences here.
  • Enter mail.example.com in the Incoming mail (POP3, IMAP) server: field.
  • Enter mail.example.com in the Outgoing mail (SMTP) server: field. To avoid common authentication issues with Outlook, we strongly advise using SSL and port 465 for SMTP connections.
  • Enter your full email address, username@example.com, in the User Name field.
  • Enter your email password in the Password: field.

6. Perform the following steps:

  • Click on More Settings... see Figure 5 for the location of this button.


Figure 5: This will open a new window.

  • Click on the Outgoing Server tab. Check My outgoing server (SMTP) Requires Authentication. Make sure Use same setting as my incoming mail server is also checked. Click on OK. See Figure 6 as reference.


Figure 6: Be sure to confirm these settings.

7. Click the Test Account Settings button and you should see all items with green check marks... Click the Close Button to close the test window.
Click OK to save your settings.

Congratulations. You have finished the setup of your email account. Click Finish to close the setup wizard.


Outlook 2007

This steps below are provided to help you configure your email account for your Outlook software.

Before you start, be sure you have these handy:

  • Your domain name: example.com
  • Your email address: username@example.com
  • Your email password.

1. Open Outlook 2007.

2. Click the Tools menu, and select Account Settings.


3. Click on the Email tab and click on the New... button.


4. Select Internet E-mail option and click Next.


5. Fill in the following fields:

  • Enter Your Name as you want it to appear.
  • Enter your full email address username@example.com in the Email address: field.
  • Select POP3 or IMAP.
  • Enter mail.example.com in the "Incoming mail (POP3, IMAP) server:" field.
  • Enter mail.example.com in the "Outgoing mail (SMTP) server:" field.
  • Enter your username username@example.com in the "Account name:" field.
  • Enter your email password in the Password: field.


    6. Perform the following steps:

  • Click on More Settings...
  • Click on the Outgoing Server tab.
  • Check My outgoing server (SMTP) Requires Authentication.
  • Make sure Use same setting as my incoming mail server is also checked.
  • Click on OK.


7. Click the Test Account Settings button and you should see all items with green check marks... Click the Close Button to close the test window. Click OK to save your settings.


7. Congratulations. You have finished the setup of your email account. Click Finish to close the setup wizard.



Apple Mail

Apple Mail is the default email client that comes with every Mac using OS X 10.0 or later. This guide will show you how to configure your Apple Mail application to access email. These instructions are for Mail version 8.2 on Yosemite (OSX 10.10.2). Your version of Apple Mail may vary depending on the version of Mac OSX you are running.

Before you start, be sure you have these handy:

  • Your domain name: example.com
  • Your email address: username@example.com
  • Your email password.

Instructions

1. Open Mail. If you haven't added a new account yet, you'll be taken directly to the Add Account prompt. If you're adding an additional account, or this prompt doesn't otherwise load automatically, you'll need to select Add Account from the Mail menu.


2. From the Add Account prompt, select Add Other Mail Account... and click Continue.


3. Enter your email account information.

  • Full Name: Your name as you would like it to appear.
  • Email Address: Your full email address.
  • Password: The password for your email account.


Click the Create button when you're ready.

4. Mail will attempt to contact the mail server. The default search uses "autodiscover.example.com" -- unless you have this subdomain already created and an SSL Certificate installed, this will not work. However, don't worry! It's totally normal for this to happen, since the servers do not have autodiscover settings enabled by default.


When an autodiscover setting has been unsuccessful, an "Account must be manually configured" message will appear. Click the Next button to complete setup manually.

5. Next, enter your incoming mail server information.

  • Account Type: We strongly recommend connecting via IMAP.
  • Mail Server:Use your IP address or mail.yourdomain.com.
  • User Name: Your full email address.
  • Password: The password for your email account.


6. Click the Next button to proceed. You will be taken to a second screen to confirm additional details.


  • Path Prefix: Leave this area blank.
  • Port: You will want to connect using the correct port based on the settings you have selected.
    • IMAP: 143, or 993 if you are using SSL.
    • POP: 110, or 995 if you are using SSL.
  • SSL Checkbox: Check this box if you wish to connect using SSL encryption. Note that you will also need to use an SSL port (above) if you select this option.
  • Authentication: Be sure that Password is selected from the dropdown menu.

NOTE:

  • Recommended settings: For incoming mail, we recommend using Port 993 with the Use SSL checkbox selected.
  • You may encounter an Unverified SSL Certificate warning if you have chosen to connect with SSL. This is common if you do not have your own SSL Certificate installed. You can add the certificate to your trust settings to avoid seeing this message in the future. The encryption in use IS safe, so you can safely select "Connect" to continue.

7. Next, we'll configure the Outgoing Mail Server.


  • SMTP Server:Use your IP address or mail.yourdomain.com.
  • User Name: Your full email address.
  • Password: The password you assigned to the email account.

8. Click the Create button when you're ready.

9. Your email account has been created, but you'll want to verify a few steps before you get started. Select "Preferences" from the Mail menu, and click on the "Accounts" tab from the Preferences window.

10. Select your new account from the left hand column.

11. Click the "Advanced" tab and uncheck the box to "Automatically detect and maintain account settings."

12. Navigate back to the "Account Information" tab. This time, select Edit SMTP Server List... from the Outgoing Mail Server (SMTP) drop-down menu.


13. You will be taken to the SMTP server list. Click the Advanced tab and verify the following settings:

  • Be sure the box to "Automatically detect and maintain account settings" is not checked!
  • Enter your desired outgoing mail port. Since many ISPs block port 25 (the default outgoing mail port), we strongly suggest using port 587, or port 465 if SSL is enabled.
  • Select "Password" from the Authentication drop-down menu, and make sure the "Allow insecure authentication" box IS checked. If you don't see this option, you may need to update Apple Mail or Yosemite to the newest version.


That's it! You just configured your email address on Apple Mail.


Mozilla Thunderbird

Mozilla Thunderbird is a free, open source, cross-platform e-mail and news client developed by the Mozilla Foundation. The following article will show you how to setup Thunderbird, the email application, with your email account(s) using the preferred IMAP protocol.

Before you start, be sure you have these handy:

  • Your domain name: example.com
  • Your email address: username@example.com
  • Your email password.

Instructions

For these instructions, we will be using IMAP with SSL.

1. Launch Thunderbird

2. From the top menu, choose File > New > Mail Account:


This will open a new window where you enter your email information.


Make sure the "Remember password" box is checked to avoid having to re-enter your password.

3. Click on Stop


4. Next, click on Manual Setup to enter the correct account information.


5. This opens a new window for your server settings. If it's not already selected, click on Server Settings. We will use this page to setup your incoming mail server. For Server Name, type in your "email access domain". Under Security Settings, choose SSL/TSL for Connection security. Also, make sure your User Name is your full email address.


Confirm your settings with this example.

6. Now, let's move on to your Outgoing Server (SMTP) settings. Choose the outgoing server which Thunderbird created for this account, and click on the Edit... button.


7. For Connection security, select SSL/TLS. Under Security and Authentication, make sure that Authentication method is Normal password. Your User Name should be the full email address.


Enter your account information as illustrated by this example.

Now, go ahead and click OK to return to the main settings page. Then click OK again to return to Thunderbird's main window.

6. Next, click on Get Mail from the top menu.