Support

Offline Credit Card Processing

Retrieve customer credit card details

When a credit card payment is made on your site, an email containing a secure PDF is sent. This email is sent to the email addresses of the relevant site administrator.

To retrieve the customer credit card details, follow the below steps:

  1. Open the customer order by clicking on the link provided in the email.

  2. Expand the Offline payments section and click Show next to the Passphrase option.

  1. Enter your OPP password and click Login.

  2. Copy the passphrase now displayed next to the passphrase option.

  3. Open the PDF from the initial email and enter the passphrase obtained in the previous step.

Warning: Ensure that you have retrieved the customer details within 90 days of first viewing the passphrase. After this time, the passphrase is deleted from the system and no longer accessible.

Important notes

  • Remember your Offline payment password - This password is required to gain access to a passphrase for the credit card details.

  • These PDFs are like checks - if you lose them, the only way to replace them is to get the information from your customer again.

  • To update the email address recipients, the Offline payment password is required.

  • The Pebble CMS does not collect CVV, CVV2, CVC2 & CID as per PCI standards. A Card Verification Value code, CVV (CVV2 for Visa, CVC2 for MasterCard, and CID for AMEX) is the three- or four-digit number on the front or back of a credit or debit card.