Support & Tutorials

WP - Editing Page Content

Please note some text areas won't be editable as they are within the template of the page due to design purposes. If you wish to edit text within one of these fields please email Pebble and we can do that for you. Please note support charges may appl...

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WP - Guest Reviews

Please note you will only have this module if it was in the original website scope - otherwise, we are able to add this to your website, please just let us know!Log into the admin section of your website On the left hand side click the 'revi...

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WP - Literature / Media Downloads

Your website images and media In the site admin, there will be a section available called "Media". Click on this to access the Media Library. This is where all images used for slideshows and featured images are kept, as well as the PDFs that have be...

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WP - Pop-up Module

Please note you will only have this module if it was in the original website scope - otherwise, we are able to add this to your website, please just let us know!Click here to scroll to 'Creating a pop-up' Pop-up Layouts Sticky Button:P...

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WP - Update Media Attachment Within a Page

Please note you will only be able to do this if you have been advised by Pebble during training.Upload or replace the PDF in the media tab within the admin section1. Click on the item and copy the URL from the right hand side.[pd_img id=1...

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WP - Updating the Photo Gallery

Please note, this is for the photo gallery module. If your photo gallery is going through the 'Slideshow' module, please refer to this link.Log into the admin section, and select the 'Photo Gallery' module tab on the left hand side Select th...

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WP - Video Gallery Module

Adding Videos to the Video Gallery module requires an YouTube account as we don't host videos. Uploading videos to your YouTube accountHead to YouTube.com and sign in (top-right) In the to-right navigation click Create then Upload Video [p...

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WP - Adding a Promotion

Please note you will only have this module if it was in the original website scope - otherwise, we are able to add this to your website, please just let us know!Log into the admin area, and select the 'Promotions' module tab on the left hand si...

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WP - Adding Things to Do

Please note you will only have this module if it was in the original website scope - otherwise, we are able to add this to your website, please just let us know!Log into the admin section, and select the 'Things to Do' module tab on the left ha...

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WP - Creating & Adding a Slideshow

Before adding a slideshow to an item, please contact Pebble to ensure this area has been designed to have a slideshow display on the website correctly.Click on ‘Slideshows’ from the admin section left hand menu Click 'Add New' and enter ...

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WP - Ecommerce

Please note that the below is only applicable to Pebble Design WordPress sites with ecommerce, and additional modules setup. Adding Event Tickets / Packages / Gift VouchersLogin to your Pebble Design website. In the menu on the left hand si...

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Bounced subscribers

How to delete Soft bounces, hard bounces and Bounce domains After sending a campaign go to Campaigns > clicked on Bounced > then click on Export (bottom right of page). This will export your soft bounces. Then do the same for Hard bounces and ...

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Sending an Email Campaign

Once you have created your first campaign you are ready to send. Click on the 'Overview' tab at the top of the page and select the campaign you wish to send. From this page you can edit your newsletter and define recipients. Click on define recipien...

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Sent Campaign Reports

Once you've sent a campaign you should have a look at the reports. This will give you an overview of how your campaign performed. Understanding your reports is very important to improving on your open and click through rates.Click the 'Reports' ...

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Updating Payment Details

Updating Payment Details in Pebble Mailer Please note all payments are processed by Createsend and will show in your statement from: CREATESEND.COM EMAILYou can log into Pebble Mailer using the details supplied to you at mailer.pebbledesign.co...

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PM - Quick Pre-Send Email Campaign Check List

Use this handy pre-send check-list as a guide to simplify and bullet proof every new email campaign you create and send out. New Campaign Subject line - check for typos, make it intriguing, short and to the pointFrom name & email address - ...

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Pebble Mailer Subscriber Notification Emails

Subscriber Notifications provide a flexible new way to keep up with the people joining your subscriber lists. You can be sent a summary of signup activity every day, week or month. Managing subscriber notification emailsLogin and click on the ...

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The Pro Email Marketing Secrets...

The simple fact is, email marketing works. It is also the easiest way to connect with loyal guests ongoing. We are here to help make you an email pro... Subject lines Keep it short, approx 6 to 10 words, approx 55 characters. Make it intriguing and...

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Managing your Lists

Provided you have obtained the correct permission from your subscribers, importing your subscriber list into your account is a really simple and straight-forward process. To get started, your subscribers need to be in a comma (CSV) or tab delimited ...

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Adding Website PDF to EDM

Adding a menu PDF directly to your EDM is a great way to engage people who have opened your email, however from an SEO standpoint, it is better to link the recipient to the area where the PDF is available on your website, as this helps your Google ra...

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Getting Started with Mailer

Log in to Pebble Mailer You can log into Pebble Mailer using the details supplied to you at mailer.pebbledesign.com Create and send a campaign When you log in for the first time you'll have an option to 'Create your first campaign'. Alternatively...

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Setting up your Map API

For us to set up your interactive map API we'll require you to create a project within your Google Cloud Account, and add support@pebbledesign.com.au; this way we can finalise the set up of the API.Please find the steps for this below:Go to...

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Connect an Instagram Account to a Facebook Page

To add an existing Instagram account to your Facebook Page:Go to your Facebook Page. Select Settings at the top of your Page. Select Instagram. To add an existing Instagram account to your Page, Select Log in. Enter your Instagram a...

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Getting Images Ready for Web

Resizing Images Resizing images ensure the image fits the designed space perfectly on your website, you can also use Photoshop! However picresize.com is a great free alternative!Otherwise please contact Pebble and we can resize and upload the im...

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Google Analytics

As part of our website delivery we set up and customise your Google Analytics Account so that you can easily see where users are coming from and what they are doing on your website. You can log in using the username and password we supplied to you h...

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How do I set up Signatures?

Provided below are step by step instructions on how to set up Email Signatures for different versions of Microsoft Outlook and Mac Mail. Please Note: We do not take responsibility if something goes wrong. Please use this guide at your own risk and e...

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