We respect your privacy while browsing our website and are committed to protecting your privacy. You may change your details at any time by advising us in writing via email or unsubscribing at any time, all information we receive from our customers is protected by a secure server.
Why do we collect your personal information?
Collecting your information is essential for us to provide our products and services to you. It also helps us to understand your needs, enabling us to provide you with a greater quality of service. We may use personal information collected from you for the purpose of providing you with direct marketing material, updates regarding our website, updates about our services and information in the form of an email.
How do we collect personal information?
We may collect information on or through this website that can personally identify you. We only collect information when you knowingly provide it. Collection may include requesting information by phone, filling out an online form on our website, providing your business card to us, or emailing or faxing us your details. If you wish to cease receiving any such information you may let us know either by email or unsubscribing at any time and your request will be actioned immediately.
Do we disclose your personal information to anyone?
We may disclose your personal information where you have consented to us doing so. We may need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. We will not disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of our business, our customers or third parties.
Is your personal information up-to-date?
It is important that the personal information we collect is accurate, complete and up-to-date. You can update by clicking preferences on an email newsletter from us or contact us at any time to check or update your personal information, or to tell us if your personal information is inaccurate or incomplete.
Is your personal information secure?
We take all reasonable precautions to safeguard your personal information from misuse, unauthorised access, modification or disclosure. All data resides in a tightly controlled, secure data centre. This means information about the identity and preferences of individual members is strongly protected against unauthorised access. We will maintain safeguards to protect the security of these servers and your personal information. When your information is no longer required we securely destroy it from our systems.
Can you access your personal information?
You may request access to the information we hold about you by contacting us by email. You can also choose preferences on an email newsletter from us. We may be required by law to retain your personal information after you have ceased your relationship with us.
Does your personal information leave the country?
We do not send personal information outside the country unless to do so is authorised by law.
What about sensitive information?
Sensitive information can be about racial or ethnic origin, membership of a profession or trade, personal health or other personal information. We only collect, use or disclose sensitive information about you as is allowed by law.
We constantly review our policies and procedures to keep up-to-date with changes in law, technology and the needs of our guests and we may change this policy from time to time.
Can you complain about a breach of your privacy?
You may lodge a concern or complaint with us by writing to the General Manager. Additional Privacy Information For additional information on privacy visit the Australian Federal Privacy Commissioner’s website: www.privacy.gov.au.