Support

Basics - Log in to the CMS

Logging in to the CMS is the first step! I would suggest opening 3 tabs in your web browser. Your Website: when you make an update you can then refresh the page and see the change. CMS Admin Page: www.pebbledesign.com/admin (http:..

read more

Basics - The CMS Dashboard

The dashboard is the first thing you see after logging into Admin. It gives you a bird's eye view of how your online business is performing. Use it to keep your finger on the pulse of your online business. Overview Here you will see the ..

read more

Basics - Editing Pages via Content Editor

Content Editor is browser-based interface that allows you to edit and update the editable regions of your web pages. It is an integrated feature in the Admin Console, so you can use it without installing or launching any other software. Best of a..

read more

Basics - Uploading with File Manager

File Manager enables you to upload files to the site. To access the File Manager, click the 'File Manager' link from the 'Site Manager' panel. To upload a file, click the 'Upload File(s)' button at the top of the interface that a..

read more

Basics - CRM (Customer Relationship Manager)

Customers are visitors that have some interaction with your site. These customers include visitors that have submitted web forms, made a purchase or subscribed to a secure zone. Customers are either individual contacts or company records. The..

read more

Web Apps - Special Offers

The special offers module is a great way to display your promotions across the entire website for maximum visibility. To create a special go to 'Modules' > 'Web Apps' > 'Special Offers' Please note: On some of our websites this may be c..

read more

Web Apps - FAQs

This Web App enables you to create a list of frequently asked questions to display for visitors to your website. To create an FAQ go to > 'Web Apps' > 'FAQs' Click 'Add Item' Enter 'Item Name' - This will be the questio..

read more

Web Apps - Guest Reviews

This Web App enables you to add Guest Reviews as well as publish Guest Reviews that customers can add directly on your website. To create a Guest Review go to > 'Web Apps' > 'Guest Reviews' Click 'Add Item' Enter 'Item ..

read more

Web Apps - Change Order of Items

You can control the order of any of the web app item by using 'weighting'. Once in your web app item, you need to click 'More Options', which shows release and expiry dates and the weighting. Weighting works by having the item with the highe..

read more

Modules - Literature / Media Downloads

Literature items are files that users can download from the website. To create literature you must first author a document or file in its native format - such as Microsoft Word or PDF. Once you have the document in the format that you would like ..

read more

Ecommerce - Products

If eCommerce has been enabled, products enable you to sell merchandise, tickets or gift vouchers on your website. To create a product go to 'eCommerce' > 'Products' Click 'Add Product' Enter 'Product Name' You need to s..

read more

Ecommerce - Offline Credit Card Processing

Retrieve customer credit card details When a credit card payment is made on your site, an email containing a secure PDF is sent. This email is sent to the email addresses of the relevant site administrator. To retrieve the customer credit car..

read more

Ecommerce - Offline payment password reset

If you have forgotten the security answer or have not set one up, the process of resetting your offline processing password is as follows: Create a support ticket by clicking the Help & Support link found in the upper right section of the ..

read more

Google Analytics

As part of our website delivery we set up and customise your Google Analytics Account so that you can easily see where users are coming from and what they are doing on your website. You can log in using the username and password we supplied to yo..

read more

Resizing Images Using ipiccy

Resizing images ensure the image fits the designed space perfectly on your website, you can also use Photoshop! However ipiccy.com (https://ipiccy.com/) is a great free alternative! Otherwise please contact Pebble and we can resize and upload..

read more

Getting Started with Mailer

Log in to Pebble Mailer You can log into Pebble Mailer using the details supplied to you at mailer.pebbledesign.com (http://mailer.pebbledesign.com) Create and send a campaign When you log in for the first time you'll have an option to 'Crea..

read more

Managing your Lists

Provided you have obtained the correct permission from your susbcribers, importing your subscriber list into your account is a really simple and straight-forward process. To get started, your subscribers need to be in a comma (CSV) or tab delimit..

read more

Sending an Email Campaign

Once you have created your first campaign you are ready to send. Click on the 'Overview' tab at the top of the page and select the campaign you wish to send. From this page you can edit your newsletter and define recipients. Click on define recip..

read more

Sent Campaign Reports

Once you've sent a campaign you should have a look at the reports. This will give you an overview of how your campaign performed. Understanding your reports is very important to improving on your open and click through rates. Click the 'Repor..

read more

eTrigger EzyRez and Pebble Mailer Integration

Guest Email Autoresponders The integration between EzyRez and Pebble Mailer allows for a custom designed, automated Booking Confirmation, Pre-Arrival, Post Departure and Cancellation email to be sent directly to your guests from EzyRez via the h..

read more

Adding Website PDF to EDM

Adding a menu PDF directly to your EDM is a great way to engage people who have opened your email, however from an SEO standpoint, it is better to link the recipient to the area where the PDF is available on your website, as this helps your Googl..

read more

Pebble Mailer eTriggers

If you need to update your email e-Triggers, login to your Pebble Mailer account - http://mailer.pebbledesign.com Click on Lists & Subscribers. To the right of where is says eTrigger Bookings (DO NOT DELETE) click on the ‘view..

read more

Pebble Mailer Subscriber Notification Emails

Subscriber Notifications provide a flexible new way to keep up with the people joining your subscriber lists. You can be sent a summary of signup activity every day, week or month. Managing subscriber notification emails In Pebble Mailer you’..

read more

No items found.