Ecommerce - Offline payment password reset

If you have forgotten the security answer or have not set one up, the process of resetting your offline processing password is as follows:

  1. Create a support ticket by clicking the Help & Support link found in the upper right section of the admin (backend of the website). Specify in the support case that you would like to reset your offline payment password.

  2. Send an email to, include the below in your email:

    • A scanned copy of your ID
    • The name of the develpoerwho built the website
    • A mobile phone number where the password is sent to by SMS

    Note:This step is required so that you can be uniquely indentified in the system and have the password sent through a secure data transmission channel..

  3. A text message is sent (to the phone number provided in step 2) containing a temporary password.

  4. Access an order with the temporary offline payment password (received at step 3). A prompt to reset the password and specify a security question/answer is provided.

This process is set up to ensure the risk of fraud and identity theft is reduced by complying to PCI-DSS standards. No guaranteed specific time frame in which the offline payment password is sent. They may also require additional data for identifying the user.