Support & Tutorials

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WP - Prepping & Uploading Images to the website

When uploading images to your website, it's best to ensure that you're using the correct image sizes & renaming the images before uploading. This is to ensure the the images display correctly throughout the website. Please watch through this vide...

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WP - Literature / Media Downloads [PDF's]

Your website images and media In the site admin, there will be a section available called "Media". Click on this to access the Media Library. This is where all images used for slideshows and featured images are kept, as well as the PDFs that have be...

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WP - Editing Page Content

Please note some text areas won't be editable as they are within the template of the page due to design purposes. If you wish to edit text within one of these fields please email Pebble and we can do that for you. Please note support charges may appl...

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WP - Update Media Attachment Within a Page

Please note you will only be able to do this if you have been advised by Pebble during training. Upload or replace the PDF in the media tab within the admin section 1. Click on the item and copy the URL from the right hand side. [pd_img id=1...

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WP - Creating & Adding a Slideshow

Before adding a slideshow to a new item, please contact Pebble to ensure this area has been designed to have a slideshow display on the website. To watch video tutorial, click here Click on ‘Slideshows’ from the admin section left hand menu...

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WP - Updating the Photo Gallery

Please note, this is for the photo gallery module. If your photo gallery is using the 'Slideshow' module, please refer to this link. To watch video tutorial, click here. Log into the admin section, and select the 'Photo Gallery' module tab on t...

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WP - Video Gallery Module

Adding Videos to the Video Gallery module requires an YouTube account as we don't host videos. Uploading videos to your YouTube account Head to YouTube.com and sign in (top-right) In the to-right navigation click Create then Upload Video [p...

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WP - Updating your Accommodation Items

Please view video instructions on how to edit your accommodation types here Log into the admin area, and select the 'Accommodation' module tab on the left hand side Here you can either select a current Accommodation item to edit the contents ...

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WP - Adding a Promotion

Please note you will only have this module if it was in the original website scope - otherwise, we are able to add this to your website, please just let us know! Please click here to view a video tutorial Log into the admin area, and select the...

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WP - Adding Experience Items *previously things to do*

Please note you will only have this module if it was in the original website scope - otherwise, we are able to add this to your website, please just let us know! Please click here to view a video tutorial Log into the admin section, and select ...

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WP - Adding & Editing Spa Module Items

Please note you will only have this module if it was in the original website scope - otherwise, we are able to add this to your website, please just let us know! Please click here to view a video tutorial To update the Spa Items follow the belo...

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WP - Guest Reviews

Please note you will only have this module if it was in the original website scope - otherwise, we are able to add this to your website, please just let us know! Log into the admin section of your website On the left hand side click the 'revi...

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WP - Sections Module [2022]

Please note you will only have this module if it was in the original website scope - otherwise, we are able to add this to your website, please just let us know! Sections are primarily used to add the content to the homepage; although this varies fr...

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WP - Content Holders

Content holders are for editing the content within your website that isn't added within one of the other modules. Content holders are primarily used to add the content to the homepage; although this varies from site to site. Please note that addin...

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WP - Pop-up Module

Please note you will only have this module if it was in the original website scope - otherwise, we are able to add this to your website, please just let us know! Please click here to view a video tutorial Click here to scroll to 'Creating a pop...

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WP - Adding to the Compendium

Please note you will only have this module if it was in the original website scope – otherwise, we are able to add this to your website, please just let us know! Please click here to view a video tutorial Log into the admin area, and sele...

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WP - Ecommerce - Managing Products

Please note that the below is only applicable to Pebble Design WordPress sites with ecommerce, and additional modules setup. Please contact us if you would like ecommerce gift vouchers set up on your website. Please click here to view a video tuto...

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WP - Ecommerce - Resending Vouchers / Packages / Tickets

Please click here to view a video tutorial for resending voucher details OR resending PDF voucher *optional extra module* Resending Event Tickets / Packages / Gift Vouchers Login to your Pebble Design website. In the menu on the left hand si...

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WP - Ecommerce PDF Vouchers

Please note you will only have this module if it was in the original website scope – otherwise, we are able to add this to your website, please just let us know! Please click here to view a video tutorial If you have the premium version of th...

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WP - Ecommerce - Setting up Shipping Class

Please note you will only have this module if it was in the original website scope – otherwise, we are able to add this to your website, please just let us know! Please click here to view a video tutorial Create a new shipping class to add to y...

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Getting Started with Mailer

Log in to Pebble Mailer You can log into Pebble Mailer using the details supplied to you at mailer.pebbledesign.com Create and send a campaign When you log in for the first time you'll have an option to 'Create your first campaign'. Alternatively...

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Managing your Lists

Provided you have obtained the correct permission from your subscribers, importing your subscriber list into your account is a really simple and straight-forward process. To get started, your subscribers need to be in a comma (CSV) or tab delimited ...

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Sending an Email Campaign

Once you have created your first campaign you are ready to send. Click on the 'Overview' tab at the top of the page and select the campaign you wish to send. From this page you can edit your newsletter and define recipients. Click on define recipien...

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Sent Campaign Reports

Once you've sent a campaign you should have a look at the reports. This will give you an overview of how your campaign performed. Understanding your reports is very important to improving on your open and click through rates. Click the 'Reports' ...

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Adding Website PDF to EDM

Adding a menu PDF directly to your EDM is a great way to engage people who have opened your email, however from an SEO standpoint, it is better to link the recipient to the area where the PDF is available on your website, as this helps your Google ra...

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Pebble Mailer Subscriber Notification Emails

Subscriber Notifications provide a flexible new way to keep up with the people joining your subscriber lists. You can be sent a summary of signup activity every day, week or month. Managing subscriber notification emails Login and click on the ...

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PM - Quick Pre-Send Email Campaign Check List

Use this handy pre-send check-list as a guide to simplify and bullet proof every new email campaign you create and send out. New Campaign Subject line - check for typos, make it intriguing, short and to the point From name & email address - ...

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The Pro Email Marketing Secrets...

The simple fact is, email marketing works. It is also the easiest way to connect with loyal guests ongoing. We are here to help make you an email pro... Subject lines Keep it short, approx 6 to 10 words, approx 55 characters. Make it intriguing and...

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Updating Payment Details

Updating Payment Details in Pebble Mailer Please note all payments are processed by Createsend and will show in your statement from: CREATESEND.COM EMAIL You can log into Pebble Mailer using the details supplied to you at mailer.pebbledesign.co...

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Connect an Instagram Account to a Facebook Page

2023 Facebook/Meta How to link your Instagram Page to your Facebook page Navigate to Meta Business Suite - https://business.facebook.com/ If you manage multiple pages, ensure you've selected the correct page from the drop down on the left ha...

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Setting up your Map API

For us to set up your interactive map API we'll require you to create a project within your Google Cloud Account, and add support@pebbledesign.com.au; this way we can finalise the set up of the API. Please find the steps for this below, to watch a...

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Getting Images Ready for Web

Resizing Images Resizing images ensure the image fits the designed space perfectly on your website, you can also use Photoshop! However picresize.com is a great free alternative! Otherwise please contact Pebble and we can resize and upload the im...

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Adding Pebble as a Facebook Administrator

To add us to Facebook please follow the below steps - please ensure that you are adding us via your Facebook page, and not by Facebook business. Please note that Facebook likes to change where these settings are, please reach out if the below instru...

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Google Analytics

As part of our website delivery we set up and customise your Google Analytics Account so that you can easily see where users are coming from and what they are doing on your website. You can log in using the username and password we supplied to you h...

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Google Analytics 4 (2023)

As part of our website delivery we set up and customise your Google Analytics Account so that you can easily see where users are coming from and what they are doing on your website. You can log in here: www.google.com/analytics This is where you'...

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