Support

WP - Ecommerce

Please note that the below is only applicable to Pebble Design WordPress sites with ecommerce, and additional modules setup.

Adding Event Tickets / Packages / Gift Vouchers

  1. Login to your Pebble Design website.
  2. In the menu on the left hand side of the page, click Products -> Add New.
  3. In the fields provided, fill in the Product name, Description and Product Short Description. 
  4. Choose the product type in the Product Data dropdown list.  For Event Tickets, Packages and Gift Vouchers, choose the Simple Product type.
  5. If you are creating a product that is not a physical product that will be sent to the customer, click the Virtual and Downloadable checkboxes within the Product data section.
  6. Set a price for your product by filling in the Regular price field.  If this product is on sale, you can also set a Sale price in the field below, and if required, specify a date range for the sale price to begin and end on, by clicking Schedule and filling out the Sale Price dates fields.
  7. On the right-hand side, within the Product image section, click Set product image and select or upload an image for the product.
  8. Within the Product categories section, select one of the following categories: Event Tickets, Packages, Gift Vouchers.
  9. Click the Publish button on the right hand side of the page.

After completing the above steps, the new purchasable product will display on the website with other Event Tickets/Packages/Gift Vouchers.

 

Editing Event Tickets / Packages / Gift Vouchers

  1. Login to your Pebble Design website.
  2. In the menu on the left hand side of the page, click Products -> All Products.
  3. Select the product you wish to edit by clicking on its name.
  4. From here, you will be able to edit the Product name, Description, Short Description, Product data (type, price), Category and Product Image.
  5. Once you have made and are satisfied with your changes, click the Update button on the right hand side of the page.
 

Deleting Event Tickets / Packages / Gift Vouchers

  1. Login to your Pebble Design website.
  2. In the menu on the left hand side of the page, click Products -> All Products.
  3. When you hover your mouse over the product you wish to delete, a menu with a number of options will appear below the product name.
  4. Click the option marked Trash to move the selected product to the trash and remove it from your website.  Once placed in the trash, a product can either be deleted permanently, or restored from the trash.
 

Updating The Remaining Value On Gift Vouchers

  1. Login to your Pebble Design website.
  2. In the menu on the left hand side of the page, click Gift Vouchers.
  3. Select the gift voucher you wish to update.
  4. Change the total in the Remaining / Total Value field to the appropriate value.
  5. Click the Update button on the right hand side of the page.
 

Resending Event Tickets / Packages / Gift Vouchers

  1. Login to your Pebble Design website.
  2. In the menu on the left hand side of the page, click WooCommerce -> Orders.
  3. Search for the order you wish to resend by entering order details in the Search Orders box at the top right of the page.
  4. Click on the order you wish to resend.
  5. In the Order Details section at the top of the order page, change the Status in the drop down menu from Completed to Processing and click the Update button at the top right of the page.
  6. Once updated, repeat the process to change the Order Status back to Completed and click the Update button again.
Changing the order status from Completed to Processing and back again will resend the product to the client.