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How do I set up email accounts in Outlook?

Below are the instructions for setting up email accounts in Outlook 2007 and 2010. If you need to set up your email account in another email client and/or mobile phone please follow the instructions here.

Setting up an Email Account in Outlook 2007

As well as setting up your email account in Outlook, you can also use webmail to view email messages, which is configured automatically.
Before beginning this process, make sure you have the following information handy:

  • POP3 or receiving server: mail.my_domain_name.com (replacing my_domain_name.com with the site's domain name)
  • SMTP or sending server: Your Internet Service Provider's (ISP) sending (SMTP) server. Contact your Internet Service Provider to get this information. 
    Alternatively, you can try using mail.my_domain_name.com (replacing my_domain_name.com with the site's domain name) but it may not work because communication to third-party SMTP servers is often blocked by your ISP in order to cut the amount of SPAM being sent through their network.
  • Email address: your_account@my_domain_name.com
  • Username: your_account@my_domain_name.com
  • Password: The password you used when the account was created.

Follow the steps below to set up Microsoft Outlook 2007:

  1. Create a new account by selecting Tools > Account Settings.

  2. The Account Settings window appears. Click New to add a new email account:

  3. Select the option: Microsoft Exchange, POP3, IMAP, or HTTP and click Next.

    Note: The hosted system supports POP3 email servers, and you cannot use any other protocol in the list.

  4. Select the option in the bottom left corner to manually configure server settings or additional server settings. Click Next.

  5. Next, fill in the account information, using the following details:

    • Your Name: Enter your name -- this is the name that will be displayed to recipients of your sent messages.

    • Email address: This is the POP email address, enter the same email you use for your user name when accessing the Admin Console.

    • Username: Enter the same user name (email address) you used to create the account in the Admin Console.

    • Password: Enter the same password you used when creating the account.

    • Incoming mail server (POP3): Enter mail.my_domain_name.com (replacing my_domain_name.com with the site's domain name).

    • SMTP or sending server: Your Internet Service Provider's (ISP) sending (SMTP) server. Contact your Internet Service Provider to get this information.

      Alternatively, you can try using mail.my_domain_name.com (replacing my_domain_name.com with the site's domain name) but it may not work because communication to third-party SMTP servers is often blocked by your ISP in order to cut the amount of SPAM being sent through their network. If you select this option you may also need to click More Settings > Outgoing Server tab > and select the option: My outgoing server (SMTP) requires authentication.

Setting up an Email Account in Outlook 2010

Setting up your email account in Outlook 2010 is very similar to 2007. The only real difference is step 1. Instead go to the 'File' tab, click on the drop down under Account Settings > and then follow the instructions above.

If you have any problems setting up your email account in Outlook 2007 or 2010 you can try these instructions.